Observatory / Insights
Insights
Analysis, ideas and perspectives on technology, strategy, business and innovation.
A space to understand what is changing, what it may mean for businesses, and how to distinguish real opportunities from the noise surrounding every new technology.
3 insights visible
The Problem with Business Systems Is Not How Many You Have, but How They Communicate
CRM, ERP, ticketing, cloud and management systems may work well individually. Problems begin when data and processes must cross systems that do not communicate.
9 min readAutomating a Bad Process Only Makes It Wrong Faster
Before automating a business process, you need to understand whether that process still makes sense. Analysis, simplification and integration come before automation.
8 min readAI in Business Doesn't Start with AI
Before choosing artificial intelligence tools and models, a company needs to understand its problems, processes, data and integrations. AI creates value when it is applied in the right place.
10 min read